7-Day Turnaround
Reports issued within 7 business days of the final interview — never delaying your plan review or home-and-living application.
For Support Coordinators · Specialist SC · Plan Managers
The FCA partner Support Coordinators actually trust.
Independent NDIS Functional Capacity Assessments, SIL evidence reports and SDA assessment reports — built around the realities of your role. 7-day turnaround, single point of contact, defensible reports your planner will thank you for.
1 day
Referral acknowledged
7 days
Report delivered
2 weeks
Clarification window
Designed around your workflow
Less chasing. More approving.
- Independent — no SIL/SDA conflict of interest
- Coordinator-friendly report format
- Single named clinician throughout
- Acknowledged in 1 business day
- 100% telehealth, every postcode
Healthcare Trust Marks
AHPRA Registered
Allied health clinicians
Physiotherapy Led
Cross-sector experience
NDIS-Aligned Reports
Reasonable & necessary
Peer-Reviewed
Every report, every time
Secure Telehealth
Encrypted Zoom / MS Teams
Privacy Act 1988
Health Records compliant
How We Assist Support Coordinators
Built for the realities of NDIS coordination.
Every part of our service is designed around the Coordinator workflow — from referral confirmation through to clarification follow-up after the report is issued.
Single Point of Contact
One named clinician per referral. No call-centre handoffs, no chasing — you know exactly who is doing what at every stage.
Independent Assessments
We don't provide SIL or SDA services. Every assessment is genuinely independent — the kind of evidence the NDIA increasingly demands.
Defensible Reports
Peer-reviewed against the six reasonable-and-necessary criteria and the eight functional domains. Coordinator-friendly format mapped to NDIS line items.
Proactive Communication
Acknowledged within 1 business day. Milestone updates at each stage. 2-week clarification window after report issue — no chasing.
Participant-Centred Practice
Trauma-informed, neurodiversity-affirming, recovery-oriented. Your participants are treated with the warmth they deserve.
Reports We Deliver
The full evidence stack — under one roof.
FCA reports, SIL evidence reports, SDA assessment reports and ILO Stage 1 — built around the same NDIS-aligned framework so your evidence pack remains coherent.
Communication Standards
The communication you wish every provider offered.
A clear, written commitment to how we communicate at every stage — because chasing providers should not be part of your job.
Acknowledged within 1 business day
Every referral receives a personalised acknowledgement — not an autoresponder.
Status updates at every milestone
Triage complete, participant contacted, sessions booked, draft underway, report issued. You know where it is at all times.
Single point of contact
One named clinician handles the referral from start to finish — no handoffs to junior staff or call centres.
2-week clarification window
After report issue, you have two weeks to clarify any point in the report at no additional cost.
Direct clinician access
Need to discuss a complex case before referring? Book a 15-minute call with the clinician who will deliver the assessment.
How Referrals Work
From referral to delivered report — in seven business days.
A transparent, six-step referral pathway designed around Support Coordinators, allied health teams and families — with clinical defensibility and clear communication at every stage.
- 01
Referral Received
Within 1 business dayYou submit the referral via our online form or by email. Our intake team acknowledges receipt within one business day and assigns a clinician matched to the participant's cohort.
- Confidential triage
- Clinical match to cohort
- Clear point of contact
0101Referral Received
Within 1 business dayYou submit the referral via our online form or by email. Our intake team acknowledges receipt within one business day and assigns a clinician matched to the participant's cohort.
- Confidential triage
- Clinical match to cohort
- Clear point of contact
- 02
Participant Contacted
Within 1–2 business days of referralWe make first contact with the participant or their nominee — gently, on their preferred channel (phone, email, SMS). We explain the process in plain language and gather consent.
- Trauma-informed first contact
- Plain-language consent
- Coordinator copied at every stage
0202Participant Contacted
Within 1–2 business days of referralWe make first contact with the participant or their nominee — gently, on their preferred channel (phone, email, SMS). We explain the process in plain language and gather consent.
- Trauma-informed first contact
- Plain-language consent
- Coordinator copied at every stage
- 03
Assessment Scheduled
Within 3–5 business daysTogether with the participant we agree on session timing — usually one or two structured interviews via secure video conferencing. Multiple shorter sessions are offered where helpful.
- Secure video (Zoom / MS Teams)
- Multiple shorter sessions available
- Australia-wide — including remote postcodes
0303Assessment Scheduled
Within 3–5 business daysTogether with the participant we agree on session timing — usually one or two structured interviews via secure video conferencing. Multiple shorter sessions are offered where helpful.
- Secure video (Zoom / MS Teams)
- Multiple shorter sessions available
- Australia-wide — including remote postcodes
- 04
Functional Assessment Completed
1–2 sessions, 60–90 mins eachA qualified physiotherapist conducts a structured clinical interview with the participant, supplemented by collateral input from family, support workers and treating teams. Validated assessment tools are applied where clinically appropriate.
- AHPRA-registered clinician
- Validated tools (WHODAS, CANS, K10, Lawton, Berg)
- Collateral with consent
0404Functional Assessment Completed
1–2 sessions, 60–90 mins eachA qualified physiotherapist conducts a structured clinical interview with the participant, supplemented by collateral input from family, support workers and treating teams. Validated assessment tools are applied where clinically appropriate.
- AHPRA-registered clinician
- Validated tools (WHODAS, CANS, K10, Lawton, Berg)
- Collateral with consent
- 05
Report Finalised
Within 7 business days of final interviewOur clinician drafts a comprehensive NDIS-aligned report covering each of the eight functional domains, the six reasonable and necessary criteria and the specific question driving the assessment. Every report is peer-reviewed by a second clinician before issue.
- Peer-reviewed before delivery
- NDIS-aligned formatting
- Coordinator-friendly structure
0505Report Finalised
Within 7 business days of final interviewOur clinician drafts a comprehensive NDIS-aligned report covering each of the eight functional domains, the six reasonable and necessary criteria and the specific question driving the assessment. Every report is peer-reviewed by a second clinician before issue.
- Peer-reviewed before delivery
- NDIS-aligned formatting
- Coordinator-friendly structure
- 06
Recommendations Provided
Day 7 + 2-week clarification windowThe final report — costed recommendations, support hours and prioritised next steps — is delivered to the participant, with copies to the Support Coordinator and Plan Manager on request. A 2-week clarification window follows for any follow-up questions.
- Costed, prioritised recommendations
- Clarification window after delivery
- Participant-led implementation
0606Recommendations Provided
Day 7 + 2-week clarification windowThe final report — costed recommendations, support hours and prioritised next steps — is delivered to the participant, with copies to the Support Coordinator and Plan Manager on request. A 2-week clarification window follows for any follow-up questions.
- Costed, prioritised recommendations
- Clarification window after delivery
- Participant-led implementation
Clear communication
One named contact per referral. Status updates at every milestone — never chasing.
Predictable turnaround
7 business days from final interview to delivered report. We hit the date, every time.
Participant-centred
Trauma-informed, neurodiversity-affirming, recovery-oriented practice as the baseline.
Australia-wide telehealth
Secure video access for every postcode — regional, rural and remote included.
For Coordinators & Referrers
Ready to refer? It takes under two minutes.
Submit a secure referral and our intake team will acknowledge within one business day. No commitment until you and the participant are happy with the plan.
Case Examples
Real outcomes, anonymised.
Three composite case examples drawn from our national service base — illustrating how the right evidence at the right time changes the trajectory of an NDIS plan.
Case 1
SIL hours doubled at plan review
Adult participant, complex behaviour, primary disability ABI
Challenge
Existing SIL funding was based on a 4-year-old assessment. Increasing carer load and behaviour escalation were undocumented.
Intervention
Independent SIL assessment with costed Roster of Care across 24-hour periods. Behaviour Support Plan integrated into the high-risk windows. Active overnight justified with seizure-risk evidence.
Outcome
Plan approved at first review with full requested support hours — 2:1 ratio during identified high-risk windows. Coordinator did not need to escalate or appeal.
Case 2
SDA application approved on first read
Adult participant, severe cerebral palsy, transitioning from family home
Challenge
Application required SDA at High Physical Support level. Generic FCA in evidence pack did not address SDA-specific design features or the three NDIA threshold tests.
Intervention
Purpose-written SDA assessment with full three-threshold analysis (extreme functional impairment, most appropriate design category, SDA vs mainstream). Design-feature mapping included.
Outcome
SDA application approved by the NDIA without additional evidence requests. Participant moved into appropriate housing within four months of report issue.
Case 3
Psychosocial participant — Recovery Coach funding secured
Mid-30s participant, complex PTSD, episodic functioning
Challenge
Previous FCA was conducted during a stable period and did not capture acute-phase functioning. Coordinator needed evidence supporting recovery coaching as a specialist Capacity Building line item.
Intervention
Specialist psychosocial FCA across multiple shorter sessions. PIRS, LSP-16 and HoNOS applied. Treating-team collateral with explicit consent. Episodic functioning documented across acute, recovery and stable phases.
Outcome
Recovery Coach funding approved at recommended level. Coordinator able to engage a Recovery Coach within weeks of the new plan starting.
Case examples are anonymised composites drawn from feedback across our national service base. No identifying participant information is shared without explicit consent.
Participant-Centred Recommendations
Funded supports your participant actually wants and uses.
Every recommendation in our reports is explicitly mapped to a goal the participant articulated during the assessment. Plain language, prioritised sequencing, quantified in hours where the NDIS requires it.
Goal-mapped recommendations
Each support is linked to a participant-stated goal — no generic placeholders.
Plain-language framing
Recommendations participants can read, understand and advocate for at plan reviews.
Stable plans over time
Funded supports that genuinely match participant values translate into higher utilisation and fewer plan reductions.
Telehealth · Australia-Wide
Every postcode. Every cohort.
Our 100% telehealth model removes the geographic barriers that have historically limited evidence access in regional, rural and remote Australia. We deliver assessments via secure Zoom and Microsoft Teams — and where helpful, across multiple shorter sessions in the participant's own environment.
- NDIA-recognised — accepted as equivalent to in-person
- Multiple shorter sessions available for fatigue and sensory load
- Home-environment review via photo and live walkthrough
- No travel, no waiting list, no 12-month delay
- Melbourne
- Sydney
- Brisbane
- Perth
- Adelaide
- Hobart
- Darwin
- Canberra
- Regional NSW
- Regional QLD
- Regional WA
- Top End / NT
Testimonials & Referral Feedback
Trusted by participants, families & Support Coordinators Australia-wide.
Anonymised feedback from across our national service base — psychosocial, autism, SIL, SDA, telehealth and neurological assessments delivered with clinical defensibility and warmth.
5.0
Average rating across feedback
100%
Reports peer-reviewed before issue
AHPRA
Registered physiotherapists
Independent
Of any SIL / SDA provider
FN
Family / Nominee
North Shore, Sydney
"Ryan and the team understood my son's autism in a way no previous assessor has. They captured the masking, the burnout cycles, the sensory side — things we have been trying to explain to NDIA for years. The funding outcome reflected that."
NP
NDIS Participant
Pilbara region, WA
"We are based in a remote postcode and have struggled to access specialist assessors for years. The whole process was done by video — the clinician was warm, well prepared, and the report was as detailed as any in-person assessment I have ever seen."
AH
Allied Health
Brisbane, QLD
"I needed an SDA assessment urgently to support a hospital discharge. The team turned it around in five business days, coordinated with the hospital social work team, and the application was approved without needing additional evidence."
Testimonials are anonymised composites drawn from feedback across our national service base. No identifying participant information is shared without explicit consent.
Coordinator FAQ
Frequently asked questions.
12 answers to the questions Support Coordinators ask most often.
How do I refer a participant to FCA Reports Australia?+
Submit a referral via our online form at /refer-a-participant, or email us directly at info@fcareportsaustralia.com.au with the participant's basic details and the type of assessment required. We acknowledge every referral within one business day.
What is the turnaround time on reports?+
All reports are delivered within 7 business days of the final clinical interview. Priority and urgent turnaround can sometimes be accommodated when a plan review is imminent — please flag urgency in the referral and we will respond with an honest timeline.
Are your assessments independent of SIL or SDA providers?+
Yes — fully independent. FCA Reports Australia does not deliver SIL, SDA or any home-and-living services. This independence is increasingly important to the NDIA when reviewing high-cost home-and-living applications.
What types of assessments do you complete?+
Comprehensive Functional Capacity Assessments, SIL assessments with costed Roster of Care, SDA assessments across all four design categories, ILO Stage 1 assessments, psychosocial FCAs, autism FCAs, neurological FCAs and complex evidence-pack assessments.
How are reports formatted for Support Coordinators?+
Reports follow a coordinator-friendly structure mapped to NDIS line items — eight functional domains, six reasonable-and-necessary criteria, costed recommendations, and a clear executive summary. Coordinator copies can be sent directly with the participant's consent.
Will my participant have access to the report?+
Yes. The participant always receives the full report and a copy of any clinician notes. We share Coordinator and Plan Manager copies with explicit participant consent.
Do you deliver assessments via telehealth?+
Yes — 100% telehealth, Australia-wide. We use secure Zoom and Microsoft Teams. Multiple shorter sessions are offered where helpful, and home-environment review is completed via photos or live video walkthrough. The NDIA explicitly accepts telehealth as equivalent to in-person assessment.
Can you support a complex case before I refer?+
Absolutely. We offer a free 15-minute clinical discussion call to talk through a participant's profile, the strongest evidence pathway and whether we are the right fit. Many Coordinators find this conversation helpful before any commitment.
What about participants in regional and remote postcodes?+
Our telehealth model is purpose-built for participants in regional, rural and remote Australia. There is no postcode where we cannot deliver. Many of our most successful assessments are for participants who otherwise faced 12-month waiting lists for an in-person specialist assessor.
How are recommendations made participant-centred?+
Every recommendation is explicitly mapped to a goal the participant articulated during the assessment. Recommendations are framed in plain language, sequenced by priority and quantified in hours. The result is funded supports that participants actually want and use — which is the strongest predictor of plan stability over time.
Do you provide a clarification window after report issue?+
Yes — every report includes a 2-week clarification window where you can follow up on any specific point with the assessing clinician at no additional cost. This is a small but meaningful protection that competitors rarely offer.
How do I get started?+
Submit a referral at /refer-a-participant or call 0427 633 947 during business hours. If you would like a clinical discussion before referring, book a free 15-minute call via our contact page.
7-day turnaround AHPRA registered Coordinator-friendly
Refer your next participant in under two minutes.
Join the Support Coordinators across Australia trusting FCA Reports Australia with their most complex participants.